CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: info@yeezy.com
or fill in our contact form:180-564-6494
FAQ
01
I’ve found the sneakers I want but can’t select my size
​If you are unable to select your size for the sneakers you want, it is possible that your size is out of stock. You can check the product page to see if the size is listed as out of stock or contact the retailer directly to inquire about availability.
03
Has my order been sent yet ?
The best way to find out if your order has been sent is to check the shipping information provided by the seller or retailer. Most sellers provide a tracking number once the order has been shipped, which you can use to track the package's progress.
05
Part of my order is missing
If you've received your order and found that part of it is missing, you should contact the seller or retailer immediately. Most sellers have customer service representatives who can help you resolve any issues with your order.
07
Which methods of payments can I use?
The accepted methods of payment may vary depending on the merchant or business you are making the purchase from. Generally, you can use credit cards, debit cards, PayPal, bank transfers, and sometimes cash or checks.
09
Is it safe to order online?
A: Ordering online can be safe as long as you take proper precautions and use reputable websites. It's important to be aware of potential risks and to take steps to protect yourself from scams, fraud, and identity theft.
02
Can you give me more information about the sneakers?
​
Sneakers are a type of athletic shoe that are typically designed for comfort and performance during physical activity. They often have a flexible sole and are made with lightweight materials to make movement easier.
04
Can I track my order ?
The tracking information for your order is usually provided in an email from the seller or carrier. You can also check the status of your order by logging into your account on the seller's website or the carrier's website.
06
You’ve sent me the wrong items
​If you have received the wrong items, the first thing to do is to contact the company or seller from whom you made the purchase. Provide them with details about the items you received and the items you were expecting.
08
I forgot to use my discount code
​If you have forgotten to use your discount code, it's not too late! Depending on the terms and conditions of the promotion, you may still be able to use your code after your initial purchase.
10
Delivery - How much is it and how long does it take?
The cost of delivery can vary depending on the retailer or service you are using. Some retailers offer free delivery for certain purchase amounts, while others charge a flat rate or a percentage of the total purchase price.